Research and Development

Quality Control

have an established Quality Assurance Plan and Programme based on the norms setup by ISO 9001:2000. The Quality Assurance Plan is an integral part of the system and program for the manufacture and supply of quality goods to the ultimate user. The Quality Management System as practiced in the Company's four production units include responsibility to produce products (both polishes and Lubricants) that meets customers' needs and applicable regulatory requirement. Manufacturing occupies pivotal position in the purview of the Company's management system.

The Quality Assurance Plan covers right from inspection to verification and finally certification of :

All incoming raw materials are inspected for conforming to approve specification for quality and approved for issue to the production department for the manufacturing purpose. Similarly the packaging materials are inspected for conforming to approve specifications
In Process Materials - during production stage samples of In Process Materials are drawn and inspected for batch process control as per established quality planned flowchart and corrective actions taken, if required
Finished products are inspected and certified before filling and packing

The Quality Control Laboratory at Ranchi and the Field Testing Laboratories attached to the Production units at Raipur and Chennai are fully equipped with all the testing equipment and apparatus to test completely the products as per requirements of relevant specifications.

All the Company's products are designed to meet international standards of quality assurance. There is an 'After Sales Service Department' manned by technically competent persons to deal with any query from customers on technical matters as well as selection and use of Company's wide range of products.

Training of personnel engaged in manufacture of products is an important functional aspects of the Company's Quality Assurance and Control system.